This is one of the common questions we get and we want to share some of the reasons patients call us. It is important to note that our service is not appropriate for patients who have chest pain or breathing problems, those who had accidents or injuries, and anyone who is bleeding. In such cases, it is important to call an ambulance or go to their nearest health facility.
Here are the top 5 reasons people may call us? What is yours?
1) You have concerns about possible Covid-19 symptoms or are anxious about taking the vaccine.
Our providers will assess your symptoms, share facts about the virus and how you can manage your symptoms at home. If you need testing or oxygen support, we will connect you to a suitable hospital or testing site closer to
home.
There is much disinformation and many conspiracy theories related to Covid- 19. We will tell you what we know and how you can use the information to keep you and your loved ones safe.
Covid-19 vaccines are becoming available. We will answer all your questions about vaccination, tell you where to access it, how much it may cost and what are the possible side effects, if any.
2) You have symptoms and want us to assess and give you advice about your existing medical condition.
Whether you have TB, Diabetes, HIV, Malaria, or Hypertension, the odds are you will have symptoms that you are concerned about or you have questions related to your diagnosis. Our providers can review your medical history, current symptoms, and any lab/medical documentation that is available and can make recommendations. If you need to consult a specialist, we will connect you with one so that you need not travel for medical care at a greater distance than necessary.
3) You are pregnant and want some advice about how to keep you and your baby healthy. Or you have some symptoms and want to check how serious they are.
Our midwives can guide you through your pregnancy journey and after the birth of your baby. We will conduct your antenatal care visits over the phone and review your ultrasound results with you (if you had one done already). We will help answer all your questions related to delivery, breastfeeding, and infant care.
If you want to learn more about how to space out the births of your children, we will tell you about family planning options and how you can get low-cost or free birth control.
If you are facing marital or family issues, we will provide professional psychosocial support and connect you to parenting and other resources in your community.
4) You or your child is experiencing general aches and pains
Do you have a child who is sick, or do you have concerns about how you can nurture and help your child’s development? We provide health screening and education to help ensure that your child meets all the general health and developmental milestones, and receives all the vaccinations they need.
If you are the one in need of care, our providers will ask about your symptoms, provide information about them, and tell you what medication to take. If you need a medical examination, a laboratory test, or an X-ray, we will help you find the right place
to go.
5) You have mental health-related questions or are a victim of rape or assault and want confidential treatment and counseling
Mental health care is just as important as physical care and we are here for you. Our experienced and compassionate providers will make sure that you receive the confidential health care and emotional support you need to recover and cope. We are health experts, and we don’t judge. Ask us anything. Our number one goal is to make sure we connect you to either short-term or long-term therapy that can help you heal and recover as fast as possible.
